KARLA AYALA
RICHMOND
Summary
Dedicated server with over 20 years of experience in delivering exceptional dining experiences. Skilled in problem-solving, team collaboration, and maintaining attention to detail. Great costumer services
Overview
27
27
years of professional experience
Work History
CASHIER/SERVER/Restaurant Busser
Westin St. Francis Hotel
335 POWELL ST SAN FRANCISCO CALIFORNIA
08.2006 - Current
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawers, ensuring all discrepancies were investigated and resolved swiftly.
- Collaborated with team members to streamline checkout processes, enhancing overall customer experience.
Busser
Westin St. Francis Hotel
335 POWEEL ST SAN FRANCISCO
08.2006 - Current
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Monitored inventory levels of dining supplies, communicating needs to management.
Server
EPIC STEAK
369 EMBARCADERO SAN FRANCISCO
04.2021 - 10.2024
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Trained and mentored new staff on service standards and customer engagement techniques.
- Managed guest interactions to ensure satisfaction and resolve issues promptly.
- Collaborated with kitchen team to streamline order processing and enhance efficiency.
SERVER/Cashier
McCalls Catering & Events
1798 Bryant St San Francisco
06.1999 - 10.2007
- Delivered exceptional customer service in high-pressure catering environments.
- Collaborated with team members to ensure seamless event operations and guest satisfaction.
- Assisted in setup and breakdown of event spaces, maintaining cleanliness and organization.
- Trained new staff on service protocols and company standards to enhance team performance.
Education
High School Diploma -
Jefferson High School
Daly City, CA06-1998
GED -
University Tecnogica
El Salvador06-1996
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Server
EPIC STEAK
04.2021 - 10.2024
CASHIER/SERVER/Restaurant Busser
Westin St. Francis Hotel
08.2006 - Current
Busser
Westin St. Francis Hotel
08.2006 - Current
SERVER/Cashier
McCalls Catering & Events
06.1999 - 10.2007
High School Diploma -
Jefferson High School
GED -
University Tecnogica