Yolanda Martin
Shelton
Summary
I excel in customer service and multitasking. My knowledge in three languages which are; English, Spanish, and Mam has really helped me make everyone feel welcomed. I love to help break these language barriers and improve customer satisfaction. My proactive approach and commitment to cleanliness and organization have significantly improved operational efficiency and customer satisfaction as well. I have been a team player and leader in all jobs I have done and continue to do.
Overview
5
5
years of professional experience
Work History
Restaurant Server Busser and Cashier
El Puerto De Angeles
07.2019 - 10.2024
- Handled customer service and worked with manager on new projects and ideas to excel guests experience.
- Maintained warm relationships with regular customers and making new guests feel welcomed.
- Love to be a team player , but also take the lead when needed.
- Multitasked to help our team succeed by assisting fellow servers during peak hours, ensuring smooth operations.
- Always greeted customers with a smile and thrived for a positive dining experience.
Barista
BigFoot Java
01.2022 - 04.2022
- Handled customer complaints professionally.
- Maintained positive relationships with guests and team members consistently.
- Made sure I left my work space extra clean and organized for our next team to come in and take on day shift .
- Controlled line and crowd with quick, efficient service while maintaining a positive attitude and smile .
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests, which improved sales and kept our loyal and new guests coming back.
Crew Member
McDonald's Restaurant
10.2021 - 01.2022
- Worked front counter, drive-thru and other areas, such as cleaning other work spaces and sanitizing.
- Handled various orders simultaneously while maintaining high standards, always had to multitask to keep our space clean.
- Worked well with teammates and accepted coaching from management team, to know how I could improve in my role.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Cosmetology
Fosbre Academy
Olympia, WA08.2022
Shelton High School
Shelton, WA06.2021
Skills
- Bilingual (Spanish, English, understand and can translate “Mam” a Guatemalan language)
- Filing documents
- Scheduling appointments
- Greeting and seating clients
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Mam
Professional Working
Timeline
Barista
BigFoot Java
01.2022 - 04.2022
Crew Member
McDonald's Restaurant
10.2021 - 01.2022
Restaurant Server Busser and Cashier
El Puerto De Angeles
07.2019 - 10.2024
Cosmetology
Fosbre Academy
Shelton High School
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