Summary
Overview
Work History
Education
Skills
Timeline
License
Generic

Karla Balado, CPhT

Kissimmee,FL

Summary

Detail-oriented and experienced Pharmacy Technician with over 16 years at Walgreens PRCS. Skilled in prescription data entry, customer service, and pharmacy operations. Proven ability to handle inbound and outbound calls, resolve patient concerns, and ensure prescription accuracy. Seeking to contribute expertise in a dynamic pharmacy setting.

Overview

17
17
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens PRCS
Orlando, FL
05.2009 - Current
  • Perform high-volume data entry in the Centralized Services (CU) Department, ensuring accuracy and efficiency
  • Conduct Patient Prescriber Review (PPR) to ensure prescription accuracy
  • Manage Match Que to verify patient profiles and prevent duplicates
  • Provide exceptional customer service through Patient Contact Center (PCC) by handling inbound calls, assisting patients with process and addressing pharmacy inquiries
  • Conduct outbound calls as part of the Late-To-Fill (LTF) team, reminding patients of due or overdue refills and processing refill requests when authorized
  • Participated in continuing education programs relevant to pharmacy operations.
  • Trusted team member known for professionalism, accuracy, and a strong work ethic
  • Ability to interpret and translate SIG codes and enter prescriptions following procedures while maintaining productivity and quality standards

Education

High School Diploma -

Cypress Creek High School
05-1998

Skills

  • Prescription & Refill Processing
  • Patient Prescriber Review (PPR)
  • Match Que
  • Inbound/Outbound Call Handling
  • Data Entry
  • HIPAA Compliance
  • Microsoft Word and Power Point
  • Bilingual (Spanish and English)
  • Problem solving
  • Adaptability to technology
  • Continuous learning
  • Pharmacology expertise
  • Team Collaboration & Communication
  • Customer Service & Patient Support

Timeline

Certified Pharmacy Technician

Walgreens PRCS
05.2009 - Current

High School Diploma -

Cypress Creek High School

License

State of Florida - Department of Health

Register Pharmacy Technician RPT 9432

Certified Pharmacy Technician