Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Karla Breffe

Fort Lauderdale

Summary

Dedicated Customer Service Representative skilled in conflict resolution and customer relationship management. Enhances customer satisfaction through effective problem-solving and technical support. Focused on active listening and efficient order processing, managing inquiries and complaints to foster relationships that drive repeat business.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

CD Success Management
LAUDERHILL
03.2022 - 02.2024
  • Resolved customer complaints with professionalism and empathy, enhancing customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with inquiries and resolved issues via phone and email.
  • Guided customers in product selection, ordering, billing, returns, exchanges, and technical support, ensuring a seamless experience.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Processed customer orders and updated account information efficiently.
  • Documented customer interactions accurately in the company database.
  • Cultivated strong customer relationships through personalized assistance and support, encouraging repeat business.
  • Developed strong customer relationships to encourage repeat business.

Education

High School Diploma -

Westland Hialeah High School
Miami, FL
06-2021

Skills

  • Customer service
  • Customer relationship management
  • Conflict resolution
  • Support case resolution
  • Technical support
  • Order processing
  • Refunds processing
  • Email management
  • Data entry
  • Microsoft Excel
  • 10-key
  • Problem solving
  • Time management
  • Team collaboration
  • Active listening
  • Effective communication
  • Effective communication

Accomplishments

Journalism Award, 2019

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

CD Success Management
03.2022 - 02.2024

High School Diploma -

Westland Hialeah High School
Karla Breffe