Karla Ruiz

• Perform insurance verification before client appointments.
• Tend to incoming phone calls and e-mail while providing stellar customer service.
• Chart preparation for patient appointments with avid attention.
• Process insurance claims in an effective and efficient manner.

• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Answer emails and calls with costumers and back office concerns.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Assisted customers with account inquiries, resolving issues promptly and professionally.

• Enhanced patient comfort by providing gentle and thorough dental cleanings.
• Streamlined appointment scheduling for increased efficiency and reduced wait times.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Educated patients on proper oral hygiene techniques, promoting long-term dental health.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.

• Enhanced patient satisfaction by providing compassionate and attentive care.
• Reduced patient stress levels through effective communication and active listening skills.
• Assisted patients with daily living activities, promoting independence and dignity.
• Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
• Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.