Karla Campos
Northridge,CA
Summary
Driven by a proven track record of enhancing customer satisfaction and streamlining client intake processes at Goldberg Injury Lawyers, I excel in compassionate communication and critical thinking. Leveraging skills in data entry and bilingual fluency, I've significantly improved service delivery and client engagement, achieving a notable increase in client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Intake Specialist
Goldberg Injury Lawyers
Woodland Hills, CA
01.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
Seasonal Sales Associate
Oliver Holt Sons and Daughters Christmas Trees
Woodland Hills, CA
11.2017 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories, and merchandise care.
Service Experience Representative
Nordstrom
Canoga Park, CA
06.2022 - 09.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School -
Magnolia Science Academy - Reseda
Reseda, CA2021
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Appointment Scheduling
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Intake Specialist
Goldberg Injury Lawyers
01.2023 - Current
Service Experience Representative
Nordstrom
06.2022 - 09.2022
Seasonal Sales Associate
Oliver Holt Sons and Daughters Christmas Trees
11.2017 - 12.2023
High School -
Magnolia Science Academy - Reseda