Karla Cardenas
OAK LAWN,IL
Summary
Executed lead generation and contract preparation in fast-paced environments, ensuring high levels of customer satisfaction and business growth.
Overview
2026
2026
years of professional experience
Work History
Operations Manager
Fedex Ground
04.2022 - 02.2026
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Coordinated logistics to optimize delivery routes and reduce transit times.
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Implemented process improvements that enhanced operational effectiveness and reduced downtime.
- Analyzed operational data to identify trends and inform strategic decision-making processes.
- Led cross-functional teams in executing initiatives that aligned with organizational goals and objectives.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Accounting Assistant
Forrajera Ameca
07.2009 - 03.2011
- Processed invoices and expense reports to ensure timely payments.
- Maintained accurate financial records using accounting software.
- Assisted in preparing monthly financial statements and reconciliations.
- Communicated with vendors to resolve billing discrepancies efficiently.
- Processed invoices and managed accounts payable, ensuring timely payments and accuracy.
- Assisted in reconciliation of bank statements to maintain accurate financial records.
- Utilized accounting software for data entry and report generation, enhancing efficiency.
- Supported month-end closing activities by preparing necessary documentation and entries.
- Maintained organized financial filing systems for easy access and retrieval of documents.
- Provided administrative support to senior accountants, enhancing overall department productivity.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Ensured compliance with regulatory standards by keeping up-to-date with changes in financial law and guidelines.
- Streamlined accounts receivable processes, improving cash flow with timely billing and collection efforts.
- Improved financial decision-making by providing detailed expense reports and analysis.
- Enhanced accuracy of budget forecasts by analyzing past expenditures and predicting future costs.
- Input financial data and produced reports using Software.
- Inspected account books and recorded transactions.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.
- Streamlined package sorting processes to enhance operational efficiency and reduce delays.
Assistant to the President and CEO
Distribuidor Calzado Cardenas
07.2006 - 05.2010
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
Accounts Assistant
Efficient Trucking
2016 - 2020
- Processed invoices and expense reports to ensure timely payments.
- Maintained accurate financial records using accounting software.
- Assisted in preparing monthly financial statements and reconciliations.
- Communicated with vendors to resolve billing discrepancies efficiently.
- Processed invoices and payment requests efficiently to ensure timely vendor payments.
- Assisted in maintaining accurate financial records using accounting software.
- Maintained organized financial filing systems for easy access and retrieval of documents.
- Utilized accounting software for data entry and report generation, enhancing efficiency.
- Oversaw monthly closing processes to ensure accurate financial reporting.
- Managed budget preparation and forecasting activities to align with organizational goals.
- Developed and implemented internal controls to enhance compliance and reduce risks.
Education
Bachelor Of Business - International Business Management
University of Guadalajara
Mexico, ME07-2009
Bachelor - Accountant
Univer
Mexico, ME07-2008
Bachelor Of Computer Information Systems - Software Systems
Colegio De Sistemas
Mexico, ME08-2004
Skills
- Staff management
- Performance monitoring
- Employee motivation
- Client relationships
- Strategic planning
- Project leadership
- Project planning and development
- Logistics management
- Cost reduction
- Business administration
- Logistics oversight
- Budget development and management
- Data analysis
- Negotiation
- Cost control
- Strategic partnerships
- Expense reports
- Sales background
- Financial management
Accomplishments
- Earned the “Zulu Bravo” Award in 2025 for AboveandBeyond. 2025 Ladership, Best Manager.
- Achieved Purple Promise completing service to customers with accuracy and efficiency.
- Supervised team of 50 staff members.
- Named "Manager of the Year" in 2025.
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Fedex Ground
04.2022 - 02.2026
Accounting Assistant
Forrajera Ameca
07.2009 - 03.2011
Assistant to the President and CEO
Distribuidor Calzado Cardenas
07.2006 - 05.2010
Bachelor Of Computer Information Systems - Software Systems
Colegio De Sistemas
Accounts Assistant
Efficient Trucking
2016 - 2020
Bachelor Of Business - International Business Management
University of Guadalajara
Bachelor - Accountant
Univer