Karla Cardenas
Los Angeles,CA
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Counter Manager/Beauty Advisor
MACY'S
Redondo Beach, CA
04.2019 - 01.2025
- Managed inventory, stock replenishment, merchandising updates, and order fulfillment in a high-volume retail environment
- Led and coached Beauty Advisors to exceed sales goals and deliver exceptional customer service
- Delivered personalized beauty consultations to increase customer loyalty and repeat business
- Trained team members on product knowledge, operations, and sales techniques to improve performance
- Maintained visual merchandising standards, promotional displays, and organized sales floor presentation
- Supported product launches, in-store events, and promotional campaigns to drive sales growth
- Processed POS transactions accurately, including cash handling, returns, and exchanges
- Analyzed sales trends and supported operational strategies to improve store performance
- Resolved customer concerns professionally while maintaining a positive customer experience
- Assisted with opening/closing procedures, loss prevention, and daily operational compliance
Patient Access Representative
SELECT STAFFING AGENCY
Gardena, CA
05.2017 - 04.2019
- Managed patient registration, scheduling, check-in/check-out, and front desk operations in high-volume healthcare settings
- Verified insurance eligibility, referrals, and prior authorizations while maintaining accurate EMR records
- Delivered compassionate customer service by assisting patients, resolving concerns, and coordinating care with healthcare teams
- Maintained HIPAA compliance while handling confidential patient and insurance information
- Processed co-payments, payment transactions, and administrative documentation with accuracy and efficiency
- Answered multi-line phone systems and coordinated communication between patients, providers, and departments
- Supported daily clinic operations through data entry, appointment coordination, and administrative support
Meat processing specialist
NATIONAL BEEF PACKING COMPANY
Liberal, KS
09.2014 - 03.2016
- Maintained food safety and sanitation standards by cleaning equipment and monitoring proper storage temperatures
- Packaged, weighed, labeled, and prepared meat products accurately for retail and wholesale orders
- Fulfilled customer and production orders efficiently in a fast-paced environment
- Maintained inventory and production records while minimizing waste and maximizing product freshness
- Followed workplace safety procedures and sanitation regulations to ensure compliance and quality standards
Education
GED - undefined
Maxine Waters Preparation Center
Los Angeles, CA06.2010
Skills
- Promotional support
- Phone customer support
- Meeting deadlines
- Team development
- Retail loss prevention
- Sales expertise
- Beauty & cosmetics sales
- Training & development
- Feedback implementation
- Goal tracking
- Inventory tracking
- B2B sales and customer service
- Teamwork and collaboration
- Customer complaint resolution
Certification
Driver's License
Languages
Bilingual
Spanish
English
Additional Information
Authorized to work in the US for any employer
Timeline
Counter Manager/Beauty Advisor
MACY'S
04.2019 - 01.2025
Patient Access Representative
SELECT STAFFING AGENCY
05.2017 - 04.2019
Meat processing specialist
NATIONAL BEEF PACKING COMPANY
09.2014 - 03.2016
GED - undefined
Maxine Waters Preparation Center