Karla Castillo

Administrative Assistant Responsibilities:

• Office Management: Efficiently managed daily office operations, including scheduling appointments, answering phones, and handling correspondence to ensure smooth administrative functions.
• Data Entry and Management: Maintained accurate records of client information, appointment schedules, and service documentation using HIPPA compliant applications ensuring data integrity and confidentiality.
• Client Coordination: Coordinated appointments and communicated with families, caregivers, and service providers to facilitate timely and effective early intervention services.
• Documentation and Reporting: Prepared and processed various documents and reports related to client services, progress, and outcomes, supporting the agency's compliance and reporting requirements.
• Communication: Acted as a liaison between clients, service providers, and agency staff, addressing inquiries and resolving issues to enhance service delivery.
• Resource Management: Assisted in managing office supplies and equipment, including ordering and inventory tracking to ensure the availability of necessary resources.
• Event Support: Organized and supported meetings, workshops, and training sessions, including logistics, materials preparation, and follow-up actions.
• Confidentiality and Compliance: Ensured all client and agency information was handled in accordance with confidentiality policies and regulations
• 
  

Staff Management: Recruited, trained, and supervised a team of 10 employees, including servers, kitchen staff, and support personnel. Developed schedules and managed payroll, fostering a productive and collaborative work environment.

Customer Service: Ensured high standards of customer satisfaction by addressing complaints, resolving issues, and providing exceptional service

Operations Oversight: Managed daily restaurant operations, including opening and closing procedures, inventory control, and compliance with health and safety regulations.

Quality Control: Conducted regular inspections and audits to ensure food quality and safety standards were consistently met

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Staff Management: Recruited, trained, and supervised front of house staff including servers, cashiers , and support personnel. Developed and implemented staff schedules to optimize coverage and operational efficiency.
• Customer Service: Ensured exceptional customer service by addressing complaints, resolving issues, and enhancing the dining experience
• Operations Oversight: Directed daily operations including inventory management, vendor relations, and adherence to health and safety regulations, resulting in smooth and efficient restaurant functioning.
• Financial Management: Monitored and analyzed financial performance, managing budgets and controlling costs.
• Quality Control: Conducted regular inspections to ensure compliance with quality and safety standards

Payroll Responsibilities:

• Payroll Administration: Managed payroll processing for employees, including calculating hours, handling overtime, and ensuring accurate and timely wage payments.

Office Manager Responsibilities:

• Administrative Oversight: Supervised daily office operations, including managing office staff, overseeing administrative tasks, and ensuring efficient workflow.
• Client and Staff Coordination: Coordinated appointments and services for clients, working closely with families, caregivers, and service providers to ensure timely and effective intervention.
• Documentation and Record-Keeping: Maintained and updated client records, service documentation, and progress reports, ensuring accuracy and confidentiality in compliance with relevant regulations.
• Communication: Acted as a liaison between clients, staff, and external agencies, addressing inquiries and resolving issues to facilitate effective service delivery.
• Policy and Procedure Implementation: Enforced office policies and procedures to ensure compliance with regulatory requirements and enhance operational efficiency.
• Resource Management: Oversaw inventory and procurement of office supplies and equipment, ensuring availability and proper maintenance of resources.
• Event Planning: Organized and supported internal meetings, training sessions, and community events, including coordinating logistics and preparing materials.
• Staff Training and Support: Provided training and support to administrative staff, fostering a collaborative and productive work environment.
• Quality Assurance: Monitored and evaluated office processes and procedures, implementing improvements to enhance service quality and operational effectiveness.