Karla Castro
CA,.
Summary
Compassionate EKG Technician graduate leveraging over five years in customer service to improve patient experiences. Expertise in resolving complex inquiries and collaborating with teams to streamline service delivery, ensuring compliance with HIPAA and BLS standards. Bilingual communicator committed to enhancing patient care.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Representative
IKEA
, CA
01.2018 - 11.2023
- Resolved complex customer concerns through effective communication and problem-solving.
- Assisted hundreds of customers daily while maintaining professionalism in a fast-paced environment.
- Documented customer interactions and maintained detailed records to support service quality.
- Managed multiple priorities while meeting productivity and quality expectations.
- Collaborated with cross-functional departments to streamline service delivery and enhance customer satisfaction.
- Maintained strict attention to detail when processing customer information and transactions.
- Trained new employees on customer service procedures and company policies to ensure consistent service standards.
- Demonstrated professionalism, empathy, confidentiality, and excellent interpersonal communication.
- Adjusted work hours to support business operations during evenings and weekends, including evenings, weekends, and holidays.
Education
Electrocardiogram (EKG/ECG) Technician Program -
Downey Adult School
CA06-2026
Skills
- Customer Service Excellence
- Complaint Handling
- Conflict Resolution
- Patient Relations
- Electronic Data Entry
- HIPAA Compliance
- Multitasking and filing
- Administrative Support
- Microsoft Word
- Microsoft Outlook
- Telephone Communication
- Time Management
- Team Collaboration
- Time Management
Certification
Basic Life Support (BLS), American Red Cross, HIPAA Compliance Certification, EKG Technician Certificate, Medical Terminology Fundamentals
Languages
English (Fluent), Spanish (Fluent)
Timeline
Customer Service Representative
IKEA
01.2018 - 11.2023
Electrocardiogram (EKG/ECG) Technician Program -
Downey Adult School