Karla Chavez
Mission,TX
Summary
Dynamic professional with a proven track record, excelling in customer service and conflict resolution. Adept at multitasking and data entry, I effectively managed high call volumes while ensuring client satisfaction. Recognized for implementing solutions that enhance operational efficiency and foster positive communication in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Temporary Teacher
Region One ESC
Edinburg, TX
09.2024 - Current
- Managed classroom operations and maintained a structured, positive environment for students.
- Communicated effectively with students, parents, and school staff to address questions and concerns professionally.
- Demonstrated strong problem-solving and conflict-resolution skills while handling challenging situations calmly
- Utilized computer systems, email platforms, and virtual learning tools to support daily operations.
Front Desk Receptionist
Noah’s Ark Pediatrics
Mission, TX
08.2023 - 07.2024
- Managed high-volume inbound phone calls and assisted customers with professionalism and efficiency.
- Scheduled appointments, maintained calendars, and coordinated daily office operations.
- Provided exceptional customer service by answering questions, resolving concerns, and directing clients appropriately.
- Handled data entry, record management, and confidential documents with accuracy and attention to detail.
- Responded to emails and maintained communication with clients, staff, and management.
Registered Behavior Technician
BlueSprig
McAllen, TX
01.2023 - 05.2023
- Provided one-on-one behavioral support to children and developmental disabilities under the supervision of a BCBA.
- Implemented individualized treatment plans using Applied Behavior Analysis (ABA) techniques.
- Assisted clients in developing communication, social, daily living, and coping skills.
Contact Tracer
Professional Research Consultants Inc Prc
Omaha, NE
12.2020 - 06.2021
- Conducted outbound and inbound calls with professionalism and empathy while maintaining confidentiality.
- Gathered and documented accurate information into company databases and tracking systems.
- Assisted individuals by providing clear guidance, resources, and support during sensitive situations.
- Maintained strong communication skills while handling high call volumes in a fast-paced remote environment.
- Demonstrated active listening, problem-solving, and conflict-resolution abilities.
- Followed strict HIPAA/privacy guidelines and company protocols.
Education
Office Administrations -
South Texas College
McAllen, TXHigh School Diploma -
Juarez Lincoln High School
La Joya, TX05.2012
Skills
- Customer Service
- Active Listening
- Conflict Resolution
- Problem-Solving
- Multitasking
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Temporary Teacher
Region One ESC
09.2024 - Current
Front Desk Receptionist
Noah’s Ark Pediatrics
08.2023 - 07.2024
Registered Behavior Technician
BlueSprig
01.2023 - 05.2023
Contact Tracer
Professional Research Consultants Inc Prc
12.2020 - 06.2021
Office Administrations -
South Texas College
High School Diploma -
Juarez Lincoln High School