Karla Contreras
Washington,DC
Summary
Bilingual Customer Service Professional skilled in front-of-house operations, cash handling, order processing, and employee training. Proficient in operating point-of-sale systems and managing customer interactions while maintaining organized service areas. Committed to delivering positive guest experiences and supporting team efficiency, especially during peak periods.
Overview
5
5
years of professional experience
Work History
Cashier
Chick-fil-A
Washington, District of Columbia
12.2023 - 03.2026
- Operated point-of-sale system while processing various payment methods.
- Accurately took orders and greeted guests in a fast-paced environment.
- Provided detailed information about menu items and available options to customers.
- Communicated orders and special requests effectively to kitchen staff.
- Prepared and packaged beverages, sauces, and completed orders for delivery.
- Maintained cleanliness of front counter and dining area, ensuring compliance with hygiene standards.
- Restocked supplies and supported coworkers during peak periods to optimize service efficiency.
- Followed company procedures for food safety, sanitation, and customer service.
Host
Taim Mediterranean Kitchen
Washington, District of Columbia
04.2023 - 12.2023
- Created positive first impressions by welcoming guests promptly.
- Assisted customers with seating arrangements and menu inquiries to enhance their dining experience.
- Managed guest flow effectively during peak service periods.
- Coordinated with cashiers, servers, and kitchen staff to streamline operations during busy service periods.
- Maintained an organized entrance and front-of-house for optimal guest experience.
- Monitored dining area to maintain cleanliness and readiness of tables.
- Responded professionally to customer inquiries and concerns.
- Supported pickup and delivery orders to improve overall service flow.
Cashier
Italian Pizza Kitchen
Washington, District of Columbia
07.2021 - 04.2022
- Welcomed customers, providing friendly and professional service to enhance their experience.
- Handled cash, credit card, and contactless payments efficiently.
- Accurately processed dine-in, carryout, and telephone orders.
- Responded to customer inquiries about menu items, pricing, and specials, ensuring informed choices.
- Confirmed order accuracy before presenting to customers.
- Coordinated with kitchen staff to ensure timely order completion.
- Maintained cleanliness and organization of register counter and dining areas.
- Restocked front-counter supplies to maintain operational readiness and customer satisfaction.
Education
High School Diploma -
Cardozo Education Campus
Washington, DC06-2017
Skills
- Cash handling and POS systems
- Food safety and sanitation
- Customer service
- Guest assistance
- Order processing
- Front-of-house operations
- Inventory management
- Time management
- Multitasking in fast-paced environments
- Bilingual communication
- Verbal and written communication
- Problem-solving
- New hire orientation
Timeline
Cashier
Chick-fil-A
12.2023 - 03.2026
Host
Taim Mediterranean Kitchen
04.2023 - 12.2023
Cashier
Italian Pizza Kitchen
07.2021 - 04.2022
High School Diploma -
Cardozo Education Campus