Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Cortes

Lakeland,FL

Summary

Goal oriented supervisor dedicated to continuous improvement and driving positive work environment. Highly organized and hard-working individual looking to gain experience in medical environment.Looking for a long term job in which i can learn new skills and grow in to the company.

Overview

10
10
years of professional experience

Work History

Housekeeping Supervisor

Lakeland Regional Health Medical Center
08.2015 - Current
  • Completed schedules, shift reports, and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Monitored staff performance and provided feedback to drive productivity.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hospital room standards.

Housekeeper Team Supervisor

Courtyard by Marriott
05.2014 - 07.2015
  • Cultivated strong relationships with vendors to secure optimal pricing on cleaning products and equipment.
  • Supported environmental sustainability initiatives by integrating eco-friendly practices into daily operations.
  • Assisted in the recruitment, hiring, and onboarding process for new housekeeping staff members.
  • Communicated repair needs to maintenance staff.

Education

High School Diploma -

Kathleen High School
Lakeland, FL
05-2014

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Reliable
  • Communication
  • Time management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Housekeeping Supervisor

Lakeland Regional Health Medical Center
08.2015 - Current

Housekeeper Team Supervisor

Courtyard by Marriott
05.2014 - 07.2015

High School Diploma -

Kathleen High School

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Karla Cortes