Karla Cruz
Nogales,AZ
Summary
Diligent leader with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Aeropostale
Nogales, AZ
07.2018 - Current
- Assisted in daily store operations, ensuring a smooth and efficient workflow.
- Supported inventory management by organizing stock and maintaining accurate records.
- Engaged with customers to provide excellent service and resolve inquiries effectively.
- Collaborated with team members on merchandising strategies to enhance product visibility.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant Store Manager
Nautica Retail
Nogales Az
11.2020 - 03.2023
- Helped implement promotional displays, contributing to increased product awareness among customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Team building and leadership
- Attention to detail
- Stock management
- Hiring and training
- Mentoring and coaching
- Sales expertise
- Business development
- Strategic merchandising
- Flexible schedule
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Nautica Retail
11.2020 - 03.2023
Assistant Store Manager
Aeropostale
07.2018 - Current