Karla Delgadillo
Apopka,FL
Summary
Proactive Security Officer and Back of House Team Member with experience in patrolling, emergency response, and maintaining clean work environments. Skilled in security screenings, incident reporting, and training team members. Known for fostering positive work environments and enhancing customer satisfaction through innovative strategies and personalized assistance.
Overview
6
6
years of professional experience
Work History
Security Officer
Covenant Aviation
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Examined doors, windows and gates to verify security.
Back of House Team Member
Chic-Fil-A
08.2022 - 08.2024
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
Experience Lead
Party City
10.2018 - 07.2022
- Promoted a positive work environment that fostered teamwork, employee engagement, and professional growth among team members.
- Successfully resolved escalated customer complaints by employing active listening and problem-solving techniques.
- Continuously monitored industry trends to stay current on best practices for delivering outstanding customer service experiences.
- Managed daily operations while ensuring all policies and procedures were followed consistently by the team.
- Enhanced customer satisfaction by implementing innovative strategies and providing personalized assistance.
Education
Associate of Arts - Criminal Justice
Seminole State College
Sanford, FL12.2024
High School Diploma -
Wekiva High School
Apopka, FL05.2020
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Patrol operations
- Security Screenings
- Metal detector operation
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Covenant Aviation
08.2024 - Current
Back of House Team Member
Chic-Fil-A
08.2022 - 08.2024
Experience Lead
Party City
10.2018 - 07.2022
Associate of Arts - Criminal Justice
Seminole State College
High School Diploma -
Wekiva High School
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