Hi, I’m
Karla Donahue
Long Beach,California
Summary
Results based mentality, overcoming any obstacles by utilizing all resources necessary, leadership skills to manage large projects across multiple functions with an eye to maximizing Profits. Ability to thrive in a fast past environment. Driven to ensure all actions are completed on time to the requester's satisfaction. Knowledgeable of state and local laws as it applies to liquor, labor, and health Code regulations and skilled in all aspects of customer service. - 10 years
Overview
10
years of professional experience
24
Hospitality Industry
Work History
Paul Martin’s
FOH/Bar Manager
10.2021 - Current
Job overview
- Oversees daily operations from ordering, purchasing, receiving, storage, and preparation of all food products to guest relations, flow of business, and service standards
- Ensures all areas of service are being met to company standards and course correcting when needed
- Responsible for financial operations of restaurant: accuracy of safe, change orders, and bar banks, reconciliation of tips, coding invoices, calling vendors when needed, manages one operating account and troubleshooting variances
- Responsible for overseeing and coordinating our private dinning aspects of the restaurant, such as set-up, specialized menus, and delegating our services members
- Corresponding with our private dinning coordinator to meet our guest needs and expectations
- Writes the schedules for FOH staff
- Meeting our 11% labor cost
- Participates in creativity of developing incentive programs, generating sales and marketing services
- Ensures that all food products meet company recipe specifications for preparation and quality
- Recognition of crew-members (coaching)
- Makes labor management decisions each shift
- Participates in interviews and selection of new crew.
Hootwinc
FOH/Bar Manager
03.2016 - 10.2021
Job overview
- Responsible for complete cycle of all FOH team include hiring, training, and skill development
- As well as hiring and termination
- Maintaining a favorable work relationship with all company employees to foster and promote a cooperative and harmonious work climate conducive to maximize employee moral and productivity
- All while administering prompt and consistent corrective action for all violation of company policies and procedures
- Upholding all Serve Safe guidelines
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of the kitchen and dining areas
- Ensuring compliance with operational standards, company policies, federal/state/local law and ordnances
- Responsible for ensuring that all financials invoices and payroll related administrative duties
- Complete daily logs and manger reports
- Complete knowledge and understanding of the employee handbook and adhere to the regulations.Ensuring all equipment is kept clean and in excellent working conditions
- Schedule maintained for FOH and BOH equipment
- Kept and organized all vital records required by local health department
- Maintaining high standards of food and beverage, guest services, cost control, and consistency in service
- I manage staffing levels and keeping our labor cost at 12%
- Managing our controllable ensuring that we stay in line with budget
- I utilize my leadership skills to motivate my employees to ensure labor management and cost control.
Treasure Chest
General Manager
12.2013 - 03.2017
Job overview
- Responsible for managing a staff of over 9 employees including scheduling, hiring, and terminations
- Adjusting and evolving with what customers were looking to buy
- Approaching all customers in a friendly manner on the floor to provide them with the best of service
- Creating floor models and displays
- Keeping & updating inventory all list of store inventory
- Coordinating with suppliers with purchase/orders for the store
- Ordering inventory
- Coordinating billing between Suppliers & business owner
- Upkeep and maintaining order of the store
- Cash handling & Bank deposits
- Meeting with suppliers regarding what products to reorder or new products for the store
- Manage & train all staff, as well as scheduling
- Implementing daily task, quotas, and goals for employees to reach
- Coordinate for special Sales events such as Memorial Day festive, St Patrick’s Day Parade and Fiesta Hermosa with city council for permits
- Managed and addressed all issues among staff ensure we all stayed HR compliant with
- Managed weekly payroll for all floor employees
- Adhering to all cash handling procedures.
Education
Bellflower High School, Bellflower, CA
Diploma
06.2001
Skills
- Results based mentality, overcoming any obstacles by utilizing all resources necessary
- Leadership skills to manage large projects across multiple functions with an eye to maximizing Profits
- Ability to thrive in a fast past environment
- Driven to ensure all actions are completed on time to the requester’s satisfaction
- Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
- Highly skilled in all aspects of customer service
- Strategic Oversight
- Aloha POS
- Labor Cost Controls
- Safe Work Practices
- Legal Compliance
- Verbal and Written Communications
- Staff Training
- Corrective Actions
- Supply Ordering
- Team Leadership
- Issue Resolution
- Safe Serving Knowledge
- Fire Safety Regulations
- Proficiency in Mixology
- Staff Scheduling
- Organizational Abilities
- Delegating Assignments and Tasks
- Food and Beverage Management
- POS Terminal Operations
- Labor and Overhead Cost Estimation
- Managing Deliveries
- Safety and Sanitation Standards
- Liquor Law Compliance
- Calm and Pleasant Demeanor
- Hiring and Terminations
- Front of House Management
Certification
Serve Safe National Restaurants Association, 04/2021, Present
Languages
Spanish
Native or Bilingual
Timeline
FOH/Bar Manager
Paul Martin’s
10.2021 - Current
FOH/Bar Manager
Hootwinc
03.2016 - 10.2021
General Manager
Treasure Chest
12.2013 - 03.2017
Bellflower High School
Diploma
Serve Safe National Restaurants Association, 04/2021, Present
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