Richie Marroquin
Norwalk,CA
Summary
Well-rounded and experienced customer service provider with 8+ years of experience in food preparation and service. Incorporates customer service experience to provide employers with proven leadership skills, conflict resolution expertise, and effective communication prowess.
Overview
8
8
years of professional experience
Work History
Server/Private Event Server
Paul Martin’s American Grill
01.2019 - Current
- Maintained extensive knowledge of 30+ menu items, ranging from origin of ingredients to cooking methodology to educate diners and effectively answer all questions.
- Assisted in the upkeep and organization of each event and venue space.
- Collaborate with team of servers and event coordinator to guarantee successful service of all event types, including cocktail parties, conferences, and corporate events.
Server/Host
P.F. Chang’s
02.2018 - 03.2020
- Managed tables while monitoring food delivery, seating volume, and guest needs.
- Took and delivered guests' orders in an accurate and efficient manner, resulting in high customer satisfaction.
Shift Lead/Cashier
The Habit Burger Grill
03.2016 - 02.2018
- Trained and mentored incoming new hires during onboarding and provided feedback on performance.
- Processed guest orders, handled payment methods, bagged orders, and prepared beverages in an accurate and efficient manner.
Education
Bachelor of Arts - Psychology
California State University - Long Beach
Long Beach, CA05.2025
Associates Degree - Psychology
Cypress College
Cypress, CA05.2023
Skills
- Leadership
- Adaptability
- Aloha POS
- Conflict Resolution
- Excellent Customer Service
- Effective Sales Techniques
- Food, Wine, & Liquor Knowledge
- Time Management
Timeline
Server/Private Event Server
Paul Martin’s American Grill
01.2019 - Current
Server/Host
P.F. Chang’s
02.2018 - 03.2020
Shift Lead/Cashier
The Habit Burger Grill
03.2016 - 02.2018
Bachelor of Arts - Psychology
California State University - Long Beach
Associates Degree - Psychology
Cypress College
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