Tori Hildreth
Des Moines,IA
Summary
Reliable and friendly employee who quickly learns and masters new skills and concepts. Passionate about helping guests and creating a satisfying experience. Loves multitasking, building relationships and a strong desire to learn and grow.
Overview
9
9
years of professional experience
Work History
Lead Server/Private Event Server
Fresko
10.2020 - Current
- Trained new employees on company policies, customer service skills, POS systems and all food and beverage knowledge.
- Upheld high standards regarding food allergies, wine pairings and coursed upselling.
- Grew in education with wine classes and weekly and seasonal menu changes.
- Delivered consistent and high-quality service for all private event guests and day to day guests.
Lead Server/Private Event Server
Vino209
08.2017 - 03.2020
- Kept register accurate through correct billing, payment processing and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgement and commitment to service.
- Built connections that resulted in repeated business and new guests.
- Handled opening and closing duties along with inventory management and kitchen tasks.
Server
Buffalo Wild Wings
06.2016 - 10.2018
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Learned and followed food safety training and cleaning protocols to keep the environment safe and sanitary for customers and staff.
- Anticipated needs quickly and maintained a positive attitude to a high-volume of guests
Education
No Degree - Paralegal Studies
Des Moines Area Community College
Ankeny, IA01-2016
High School Diploma -
Des Moines Christian
Urbandale, IA05-2015
Skills
- Upselling techniques - 7 years
- Liquor, wine, and food service - 10 years
- Accurate money handling - 14 years
- Customer Service - 14 years
Timeline
Lead Server/Private Event Server
Fresko
10.2020 - Current
Lead Server/Private Event Server
Vino209
08.2017 - 03.2020
Server
Buffalo Wild Wings
06.2016 - 10.2018
No Degree - Paralegal Studies
Des Moines Area Community College
High School Diploma -
Des Moines Christian
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