Melina Gandarilla

Internal Title: Event Specialist – Global Learning & Development

• Lead end-to-end project management and execution for global onboarding and training events, including scheduling, hotel contracting, travel logistics, and budget reconciliation.
• Manage a $1.2M annual training and events budget, achieving over $100K in cost savings through vendor negotiations and process improvements.
• Coordinate all elements of the annual training calendar: quarterly 2-week onboarding programs, 2-day advanced training, Global Sales Meeting in collaboration with Marketing, and six regional recertification sessions in Q3.
• Assign and track training completion in Litmos and Salesforce; monitor milestones such as Room Setup, Level 1–3 certifications, and onboarding progress.
• Create onboarding toolkits, checklists, and SOPs for consistent training delivery.
• Collaborate with trainers and managers to prepare learner rosters, agendas, communications, and post-training documentation.
• Assign and track training completion in Litmos and Salesforce; monitor milestones such as Room Setup, Level 1–3 certifications, and onboarding progress.
• Lead virtual training delivery including Zoom logistics, production, and support.
• Collaborate with trainers and managers to prepare learner rosters, agendas, communications, and post-training documentation.
• Manage ELITE mentorship program: oversee mentor assignments, track engagement, and deliver monthly progress recaps to leadership.
• Drive process improvement through workflow automation using Power Automate and coordinated survey evaluations.
• Lead LMS migration from Litmos to Absorb, including Salesforce integration and system testing.
• Serve as the primary contact for onboarding and training logistics, supporting 15+ training events annually across U.S. and international teams.

• Achieved 25% event revenue growth in 6 months through strategic bidding and platform optimization.
• Conducted post-event analysis and stakeholder reporting to improve future event design.

• Supported global onboarding and training operations, including LMS assignments, roster management, and communication with People Team and leadership.
• Prepared and executed logistics of commercial training programs.
• Managed new employee orientation training process for more than 215 employees each year.

• Optimized project timelines by 20% through efficient team delegation and resource planning.
• Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
• Increased customer satisfaction, gathering and incorporating extensive user feedback into product improvements.

• Delivered training and technical support for software users; developed reports using SQL and Excel.
• Spearheaded collaboration with subject matter experts from different departments in designing highly effective product.
• Organized and edited training manuals, multimedia visual aids, and other educational materials for flagship product.
• Maximized productivity by supervising, mentoring and scheduling team of 4 customer support personnel to meet organizational and operational objectives.

• Managed event logistics and operations for 150-300 guests.
• Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.

• Held multiple positions including Training Intern, Customer Support Specialist, and Intake Technician.
• Applied analytical and problem-solving skills to resolve complex client issues and support operational needs.
• Managed an average of 50+ daily calls and emails, ensuring timely and effective communication and resolution