Karla Douchette
Wethersfield,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Liaison
Aflac
Springfield
08.2023 - Current
- Contributed to the development of marketing materials tailored to specific client segments, increasing overall brand visibility.
- Streamlined communication between departments, ensuring smooth project execution and increased efficiency.
- Answered 20-30 incoming telephone calls to provide information, resolve issues and schedule appointments.
- Tracked client satisfaction levels using surveys and feedback mechanisms, implementing improvements as needed.
Quality Assurance Manager
Trulieve
Holyoke, MA
11.2021 - 06.2023
- Created secure internal document control system housing all MA operational procedures, work instructions, and forms
- Established efficient cannabis sample collection system for regulated laboratory compliance sampling
- Implemented in-process and final inspection system for all manufacturing areas in Holyoke production facility
- Manage root cause analysis and corrective actions for non-conformances from production, retail and wholesale business units
- Assisted by Supply Chain, created and monitoring shelf life criteria for aging product in all production and retail inventory
Quality Engineer
Belcan Corporation
Windsor, CT
08.2019 - 02.2021
- Performed quality inspections and drafted reports to detail non-conforming material issues
- Contributed to root cause analysis to determine core reason for failures and errors
- Coordinated with quality control staff to complete inspections
- Supported quality team members during corrective action updates
- Participated in multi-disciplinary defect reviews to discern and address root causes
- Utilized knowledge of ISO 9000 standards to develop action plan for company certification
Quality Control Inspector
Doosan Fuel Cell America, Inc.
South Windsor, CT
05.2015 - 08.2019
- Monitored production operations to ensure production standards were met
- Read all blueprints specification sheets
- Performed random selection of Electromechanical parts for testing
- Used micrometers, gauges, calipers, and other measurements instruments
- Experience with all inspections with Fuel Cell Module Including electrical, chemical and mechanical
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements
- Expertise in all Quality procedures including Receiving inspection, Molding Components, Machining, Incoming / Outgoing inspections, Power Plants, and Final Inspections
Quality Control Technician
ABB Inc
Lake Mary , FL
07.2008 - 04.2012
- Experience wiring per blueprint, High Voltage, Low Voltage Transformers, Power Converters and Inverters
- Installed fiber optic
- Provided cross-training for other assemblers on techniques to improve product quality
- Executed regular tests and inspection procedures to assemble products according to specifications
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process
Education
BBA - Business Administration And Management
Mech-Tech College Dba Ramirez College of Business And Technology
Rio Piedras, PR09.2004
Skills
- Inspection Processes
- Process Documentation
- Manufacturing Processes
- Quality Standards
- Non-Conforming Materials Process
- Lean Manufacturing Tools
- Multitasking and Organization
- GMP
- ISO9100
- Administrative Support
- Customer service expertise
- Schedule Management
- Policy compliance
- Problem-solving abilities
Certification
AS13001 & AS9117 DPRV
Lean Six Sigma Green Belt
AS9100D Internal Auditor
Timeline
Client Liaison
Aflac
08.2023 - Current
Quality Assurance Manager
Trulieve
11.2021 - 06.2023
Quality Engineer
Belcan Corporation
08.2019 - 02.2021
Quality Control Inspector
Doosan Fuel Cell America, Inc.
05.2015 - 08.2019
Quality Control Technician
ABB Inc
07.2008 - 04.2012
BBA - Business Administration And Management
Mech-Tech College Dba Ramirez College of Business And Technology