Karla Evora
Jersey City,NJ
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/Receptionist
Daycare
North Bergen, NJ
10.2017 - 10.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Developed project plans for various tasks assigned by upper management.
- Monitored progress on projects assigned by upper management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
One on One Aide
Board of education
North Bergen, US
09.2018 - 08.2022
- Help disabled children in school
- Provided direct care and supervision to children with special needs in a safe and supportive environment.
- Monitored children's progress and behavior on an ongoing basis and communicated any changes or concerns to parents and guardians.
- Developed positive relationships with parents and guardians by providing support and guidance regarding the best strategies for managing their child's behaviors.
- Implemented appropriate teaching methods according to IEP goals for each student.
- Encouraged independence of students by providing them with opportunities to practice self-care skills such as dressing, toileting, eating.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Server
Rebecca's Restaurant
Edgewater, New Jersey
11.2021 - 08.2022
- Greeted customers and provided menus.
- Learned to properly handle cash transactions and process credit card payments.
- Checked that all orders were accurate before delivering to customers.
- Provided excellent customer service during meal times.
- Informed customers of daily specials and menu changes.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Verified that all dishes served met quality expectations.
- Conducted table-side service when necessary such as carving meats or serving desserts.
- Followed safety protocols when handling hot plates or sharp objects.
- Completed assigned tasks within designated timeframes.
Sales Specialist
Pink Victoria Secret
09.2015 - 06.2018
- Developed and implemented sales strategies to increase customer base.
- Resolved customer complaints in a timely manner.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Educated customers on product features and technical details to highlight benefits.
Restaurant Manager
Teri Teri Japanese
North Bergen, US
08.2014 - 08.2016
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated computer systems with new pricing and daily food specials.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
Education
High school or equivalent -
North Bergen High School
North Bergen, NJ06.2015
Skills
- Bilingual
- Customer Service
- Childcare
- Google Docs
- Toddler Care
- Office Management
- Personal assistant experience
- Problem management
- Early Childhood Education
- Organizational skills
- Front Desk
- Time management
- Supervising experience
- Cash handling
- Serving
- Communication skills
- Appointment Scheduling
- Scheduling
- Travel Coordination
Languages
Spanish, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Rebecca's Restaurant
11.2021 - 08.2022
One on One Aide
Board of education
09.2018 - 08.2022
Administrative Assistant/Receptionist
Daycare
10.2017 - 10.2022
Sales Specialist
Pink Victoria Secret
09.2015 - 06.2018
Restaurant Manager
Teri Teri Japanese
08.2014 - 08.2016
High school or equivalent -
North Bergen High School