Summary
Overview
Work History
Education
Skills
hairstylist
Languages
Timeline
Generic

Karla Fernandez

Naples,FL

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized server with experience in food/drink restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

3
3
years of professional experience

Work History

Kavatender

Kava Culture
06.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Barista

Starbucks
06.2022 - 06.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Server

Olive Garden Restaurant
06.2022 - 05.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Tijuana Flats
11.2020 - 01.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Cosmetology License - Cosmetology

Paul Mitchell The School
Fort Myers Beach, FL
10.2023

Skills

  • Time Management
  • Analytical Thinking
  • Team building
  • Excellent Communication

hairstylist

Being a hairstylist is all about bringing out the beauty in others and making them feel confident. As a hairstylist, I have a passion for creating unique and stylish looks that suit each client's individuality. I excel at providing exceptional customer service, staying up-to-date with the latest trends, and mastering various cutting and coloring techniques. With my attention to detail and creativity, i strive to exceed client expectations and leave them with a smile on their force.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Kavatender

Kava Culture
06.2023 - Current

Barista

Starbucks
06.2022 - 06.2023

Server

Olive Garden Restaurant
06.2022 - 05.2023

Server

Tijuana Flats
11.2020 - 01.2022

Cosmetology License - Cosmetology

Paul Mitchell The School
Karla Fernandez