Rebecca Drewry
Jacksonville,FL
Summary
Adaptable individual known for strong interpersonal skills and effective communication. Experience in managing customer interactions and team dynamics to ensure seamless service delivery and enhanced guest experiences.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Kavatender
Herb N Roots
Boca Raton, Florida
10.2024 - 08.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided high-quality drink service to elevate customer experience.
- Engaged customers in conversation using effective interpersonal skills to foster positive interactions.
- Addressed customer requests and answered questions to boost satisfaction.
Cashier/Server Manager
Pizza District LLC
Boca Raton, Florida
10.2018 - 08.2025
- Handled cash, credit, and debit card payments accurately.
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with menu selections and special requests.
- Managed customer inquiries and resolved issues promptly during shifts.
- Maintained cleanliness and organization of the cashier area regularly.
- Learned roles of other departments to provide coverage and keep store operational.
Hostess Manager
Rafina Greek Taverna
Boca Raton, Florida
06.2019 - 10.2024
- Managed front-of-house operations to ensure smooth guest experiences.
- Coordinated reservations and organized seating arrangements for optimal flow.
- Communicated effectively with kitchen and wait staff to manage guest needs.
- Handled guest feedback to enhance service quality and satisfaction levels.
Education
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05-2021
Skills
- Point-of-sale operation
- Menu knowledge
- Food safety standards
- Customer service
- Guest relations
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Team building
- Effective communication
Certification
- ServSafe Certification
Timeline
Kavatender
Herb N Roots
10.2024 - 08.2026
Hostess Manager
Rafina Greek Taverna
06.2019 - 10.2024
Cashier/Server Manager
Pizza District LLC
10.2018 - 08.2025
High School Diploma -
Boca Raton Community High School