Summary
Work History
Education
Skills
Languages
Timeline
Generic

Karla Flores Garcia

Pelham,AL

Summary

Dynamic professional with a proven track record in customer service and effective multitasking, honed across roles from Host at Cocina Superior to Service Manager. Excelled in fostering customer relationships and enhancing team efficiency, leveraging foreign language skills and adaptability to drive success. Demonstrated expertise in resolving customer complaints, boosting satisfaction, and achieving sales goals.

Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in Desired Position role.

Work History

Host

Cocina Superior
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Server

Margarita Grill
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Service Manager

Nothing but Noodle
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Bartender

Phils Sandovals
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Salesperson

Essence
  • Worked to build relationships with customers and built potential for additional sales.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.

Education

High School Diploma -

Pelham High School
Pelham, AL
05.2018

Skills

  • Customer service
  • Foreign language skills
  • Effective multitasking
  • Customer service expertise
  • Adaptable to change

Languages

Spanish, English
Native or Bilingual

Timeline

Host

Cocina Superior

Server

Margarita Grill

Service Manager

Nothing but Noodle

Bartender

Phils Sandovals

Salesperson

Essence

High School Diploma -

Pelham High School

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Karla Flores Garcia