Karla Ford
Euclid,OH
Summary
Certified Medical Assistant with hands-on experience in Epic charting, vital signs, exam room preparation, and patient scheduling. Known for accurate clinical documentation, organized recordkeeping, and dependable support for patient flow.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Certified Medical Assistant
Cleveland Clinic
Cleveland, Ohio
02.2025 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Recorded vital signs and documented findings in Epic electronic health records.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Prepared exam rooms and maintained clean, organized clinical supplies.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted with scheduling patient appointments and follow-up visits.
Direct Support Professional
Viaquest
Middleburg Heights, OH
02.2024 - 11.2024
- Implemented person-centered service plans and behavior support strategies to promote individual well-being.
- Delivered care plan and administered medications accurately to ensure compliance with health protocols.
- Assisted individuals with daily living tasks and personal care, enhancing quality of life at ViaQuest homes.
- Maintained safe, clean living spaces and prepared meals per care needs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Customer Service Representative
Pension Benefit Guaranty Corporation-PBGC
Euclid, Ohio
02.2022 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Guided callers through pension claim forms and supporting documentation
- Responded to pension benefit inquiries for PBGC participants and beneficiaries
- Resolved service requests using PBGC policy and federal program guidelines
- Reviewed case files for retirement insurance and benefit eligibility questions
- Maintained confidential pension information according to PBGC privacy requirements
Property Management Assistant
Carnegie Towers
Cleveland, Ohio
12.2021 - 02.2022
- Processed lease documents, renewals, and move-in paperwork for Carnegie Towers.
- Managed rent payments, receipts, and tenant account updates to maintain accurate financial records.
- Scheduled maintenance requests and tracked work orders through property management systems.
- Assisted with apartment inspections and move-in move-out walkthroughs at Carnegie Towers.
- Assisted residents with leasing inquiries and facilitated daily office communication to enhance tenant satisfaction.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Organized project files, drawings, and correspondence to ensure efficient record-keeping for Carnegie Towers.
Customer Service Representative
Euclidean Support Services
Euclid, Ohio
06.2020 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Communicated claim status updates through phone, email, and written correspondence
- Contacted customers about potential service upgrades, new services and account changes.
Customer Service Lead
S&P Data-Sprint
Cleveland, Ohio
09.2018 - 04.2020
- Led customer service team through daily call center operations at S&P Data-Sprint.
- Trained new agents on service scripts, systems, and quality standards.
- Coached agents on call handling, empathy, and policy compliance.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Home Health Aide
Omnicare
Beachwood, Ohio
06.2015 - 03.2018
- Assisted Omnicare clients with bathing, grooming, and daily personal care.
- Supported patients with personal hygiene and household tasks, promoting comfort and well-being.
- Prepared meals and assisted with feeding according to Omnicare instructions.
- Supported safe transfers, walking, and mobility using proper lifting techniques.
- Reminded clients of medication schedules and adhered to Omnicare care plans to ensure compliance.
- Accompanied clients on doctor visits and outings, offering transportation, assistance, and companionship to enhance quality of life.
Home Health Aide
Hope healthcare Homecare
Euclid, Ohio
11.2010 - 03.2017
- Assisted patients with daily care tasks including personal hygiene and household chores. by assisting with personal hygiene tasks and completing basic household chores.
- Facilitated safe patient transfers and mobility by employing proper lifting techniques., walking, and mobility using proper lifting techniques.
- Transported clients to medical appointments and outings, offering assistance and companionship throughout. to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Cooked meals and snacks in accordance with clients' dietary restrictions and preferences. and snacks according to prescribed diets.
- Maintained clean and well-organized environment for client happiness and safety.
- Sanitized living areas and equipment thoroughly after each client visit to ensure hygiene. and sanitized equipment after each visit.
Education
Certified Clinical Medical Assistant - Medical Assistant
Stepful
Detroit, MI06-2024
High School Diploma -
Christian Academy
Cleveland, OH06-2005
Skills
- Vital signs
- Clinical documentation
- Epic documentation
- Patient care
- Exam room preparation
- Patient scheduling
- Medical records
Certification
- BLS
- BLS Instructor
Timeline
Certified Medical Assistant
Cleveland Clinic
02.2025 - Current
Direct Support Professional
Viaquest
02.2024 - 11.2024
Customer Service Representative
Pension Benefit Guaranty Corporation-PBGC
02.2022 - 08.2023
Property Management Assistant
Carnegie Towers
12.2021 - 02.2022
Customer Service Representative
Euclidean Support Services
06.2020 - 10.2021
Customer Service Lead
S&P Data-Sprint
09.2018 - 04.2020
Home Health Aide
Omnicare
06.2015 - 03.2018
Home Health Aide
Hope healthcare Homecare
11.2010 - 03.2017
Certified Clinical Medical Assistant - Medical Assistant
Stepful
High School Diploma -
Christian Academy