Karla Garza-Espinoza
Las Vegas,Nv
Overview
12
12
years of professional experience
Work History
PNIF
Kemper Insurance
Las Vegas
01.2023 - Current
- Aside from doing my job duties for FNOL I now help verify it policy is in force for date of loss
- Perform searches and use resources to see policy status for date of loss
- Act like owner and de-escalate difficult situations where customer needs to speak with manager by letting them know they will receive letter in the mail or by also referring them to their agency for insurance coverage confirmation
FNOL Representative
Kemper Insurance
Las Vegas, NV
06.2021 - Current
- Provide Blue Carpet experience by helping clients open new Auto and Home claims.
- Explain and set an expectation of the process for filing a new claim.
- Actively listen to enter new loss information.
- Identify if a policy is in effect to proceed with method of inspection.
- Transfer out of department calls to the appropriate department.
Captain sales floor
Macy's
Las Vegas, NV
01.2018 - Current
- Have strong communication with floor manager
- Assign associates to do certain task as needed
- Report to manager any problems on the sales floor
- Know what the sale is and have product knowledge
- Be organized and check lunch schedule and make sure everyone is on time
- Use my client program to promote more sales
- Walk the sales floor to ensure that merchandise is neat and presentable for the customer
- Help coworkers in difficult situations with customers
- Motivate coworkers with sales and opening credits to reach our daily goal
Sales Associate
Macys
4100 Meadows Ln, Las Vegas, Nv 89107
10.2012 - 06.2021
- Greet and make connection with customers entering store
- Answer phone calls promptly
- Keep working area and sales floor clean
- Ring up transactions on a POS register using credit, debit card, cash, check and or apple pay
- Process returns following Macy’s return policy
- Convince customers why opening a Macys card has more benefits and enroll them in the bronze rewards program
- Help customers find merchandise on sales for and if we do not have it look it up on register
- Help customers with online orders
- Thank customers for their purchase and invite them again
Education
High School Diploma - undefined
Western HS
4601 W Bonanza Rd, Las Vegas, Nv 891072010
Skills
- Call Center Experience
- Data Entry
- Customer Service
- Credit card processing
- Goal Oriented
- Bilingual in English and Spanish
- POS System
- Team worker
Timeline
PNIF
Kemper Insurance
01.2023 - Current
FNOL Representative
Kemper Insurance
06.2021 - Current
Captain sales floor
Macy's
01.2018 - Current
Sales Associate
Macys
10.2012 - 06.2021
High School Diploma - undefined
Western HS