Karla Gonzalez
Woodhaven,NY
Summary
Results-driven manager with over 18 years of experience in the financial services industry. Proven track record of maximizing team performance through effective coaching, leadership, and employee management skills. Adept at identifying and implementing strategies to drive operational efficiency and achieve organizational goals. Strong ability to adapt to changing business environments while maintaining a focus on delivering exceptional results.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
TD Bank
02.2023 - Current
- Facilitated successful completion of branch goals through effective supervision, coaching, and mentoring of team members.
- Supported sales initiatives, collaborating with colleagues to create targeted marketing campaigns for new products or services.
- Enhanced AML/KYC compliance by conducting thorough customer due diligence and risk assessments.
- Supported senior management in making informed decisions related to risk mitigation strategies by presenting detailed investigation results and recommendations.
Assistant Store Manager
TD Bank
04.2021 - 02.2023
- Coached & developed team on providing customers BeLegendary experience and in developing long-lasting customer relationships
- Recruit, interview, and coach new employees
- Maximize team performance through effective coaching motivation and leadership
- Lead & Managed everyday operations to prevent fraud and control losses.
Store Supervisor
TD Bank
07.2014 - 04.2021
- Help promote TD culture by ensuring consistent legendary service is delivered to customers by coaching, motivating & skill development of all team members
- Lead my team to operational excellent by ensuring that Video Review & OER are maintained & passed
- Strong knowledge of all operational & sales systems, ability to step into the teller/platform roles to assist customers as necessary
- Store Business Champion - access business customers' needs & refer to business partners if needed.
Assistant Branch Manager
Popular Community Bank
03.2011 - 11.2013
- Generate sales leads through networking events, referrals and attending community activities
- Directly working with customers to build relationships, uncover and satisfy their needs through the sale of financial products and services
- Maintain control of suspense and deferred items, prepare all write offs and charge offs, and perform all overdraft account maintenance.
Teller Operations Supervisor
Bank of America
05.2009 - 02.2011
- Maintained the highest level of customer service standards while consistently delighting customers and exceeding expectations
- Coached customer service representatives in identifying customer needs and assisted them to refer the appropriate products and services
- Ensure banking center's compliance with federal regulations including, but not limited to, USA PATRIOT Act, Anti-Money Laundering and Bank Secrecy Act.
Education
Associate of Applied Science - Business Management
LaGuardia Community College
Queens, NYSkills
- Team Building Leadership
- Creative and Innovative
- Problem-Solving
- Mentoring and Coaching
- Enhanced Due Diligence
- Suspicious Activity Reporting
Timeline
Assistant Store Manager
TD Bank
02.2023 - Current
Assistant Store Manager
TD Bank
04.2021 - 02.2023
Store Supervisor
TD Bank
07.2014 - 04.2021
Assistant Branch Manager
Popular Community Bank
03.2011 - 11.2013
Teller Operations Supervisor
Bank of America
05.2009 - 02.2011
Associate of Applied Science - Business Management
LaGuardia Community College
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