Karla Gonzalez
Bastrop
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
Work History
Front Office Coordinator
Smile Point Dental Care
Elgin
06.2025 - Current
- Welcomed patients and managed front desk operations at a dental care facility.
- Scheduled appointments and coordinated patient flow for efficient office management.
- Maintained patient records and ensured accurate data entry in the system.
- Communicated effectively with patients regarding treatment options and office policies.
- Handled incoming calls and addressed patient inquiries with professionalism and care.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Performed administrative support tasks, completing duties within required timeframes.
- Managed front desk operations during shifts worked.
- Attended training sessions to stay updated on new policies and procedures.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Maintained general office organization and cleanliness.
- Ensured accuracy of data entry into the computer system.
- Processed payments from clients in a timely manner.
- Enhanced leadership abilities through training and hands-on task completion.
Caregiver
SYNERGY HomeCare
Round Rock
01.2024 - 06.2025
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to nursing staff.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Documented client progress and care provided in daily logs.
- Supported mobility by assisting clients with transfers and ambulation tasks.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided compassionate personal care to clients in their homes.
- Assisted clients with daily living activities and mobility support.
- Developed strong relationships with clients to enhance emotional well-being.
- Communicated effectively with families about client needs and preferences.
- Trained new caregivers on best practices and company policies.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Accompanied clients to social events such as movies or plays.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
Education
Taylor High School
Taylor, TXAssociate of Science - Surgical Technology
Virginia College At Austin
Austin, TXAssociate of Applied Science -
Austin Community College
Austin, TXSkills
- Patient scheduling
- Data entry
- Office management
- Payment processing
- Communication skills
- Attention to detail
- Administration and operations
- Scheduling and calendar management
Languages
Spanish
Native/ Bilingual
A1
References
References available upon request.
Timeline
Front Office Coordinator
Smile Point Dental Care
06.2025 - Current
Caregiver
SYNERGY HomeCare
01.2024 - 06.2025
Taylor High School
Associate of Science - Surgical Technology
Virginia College At Austin
Associate of Applied Science -
Austin Community College