Karla Goren
Bremerton
Summary
Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
Bremerton
03.2024 - Current
- Maintained clean and organized pharmacy work area.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Answered telephones to respond to questions or requests.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Entered prescription information into computer databases.
- Prepared and processed prescription medications for customers.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Certified Pharmacy Technician
Walmart
Vancouver
09.2021 - 03.2024
- Maintained clean and organized pharmacy work area.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Answered telephones to respond to questions or requests.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Performed administrative duties such as filing, data entry, answering phones.
- Trained new team members on pharmacy procedures and policies.
- Assisted pharmacists with inventory management and stock replenishment.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Manager
Walmart
Vancouver
09.2007 - 09.2021
- Oversaw daily store operations and ensured compliance with company policies.
- Managed staff scheduling to optimize workforce efficiency and coverage.
- Coordinated inventory management, including stock replenishment and product placement.
- Facilitated team meetings to communicate goals, updates, and feedback effectively.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Implemented quality control measures to uphold company standards.
Manager
Walmart
Rohnert Park
09.2004 - 09.2007
- Recruited and hired qualified candidates to fill open positions.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance reviews for team members.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Assistant Manager
Walmart
New Hartford
09.2003 - 09.2005
- Coordinated inventory management to ensure product availability.
- Trained new staff on customer service protocols and store policies.
- Implemented visual merchandising standards to enhance store presentation.
- Collaborated with department managers to optimize workflow efficiency.
- Resolved customer inquiries and complaints promptly and professionally.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Department Manager
Walmart
Rome
07.1996 - 09.2003
- Handled shift overstock, restocking, and inventory control.
- Managed inventory levels and ordered merchandise as needed for sales support.
- Trained staff on customer service standards and product knowledge.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Conducted regular performance reviews to monitor progress of individual employees.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Delegated work to staff, setting priorities and goals.
Sales Associate
Walmart
Rome
10.1995 - 07.1996
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using point-of-sale systems efficiently.
Education
High School Diploma -
Rome Free Academy
Rome, NY06-1983
Some College (No Degree) - Philosophy/French
SUNY At Stony Brook, New York
Stony Brook, NYSkills
- Client support
- Pharmacy compliance
- Filling prescriptions
Certification
- nha certified F3D5L3Y9 exp 4/8/2027
- Wa State Dept of Health Cert VA61433054 exp 4/3/2027
- red cross bls certified ex 8/31/2027
Timeline
Certified Pharmacy Technician
Walmart
03.2024 - Current
Certified Pharmacy Technician
Walmart
09.2021 - 03.2024
Manager
Walmart
09.2007 - 09.2021
Manager
Walmart
09.2004 - 09.2007
Assistant Manager
Walmart
09.2003 - 09.2005
Department Manager
Walmart
07.1996 - 09.2003
Sales Associate
Walmart
10.1995 - 07.1996
High School Diploma -
Rome Free Academy
Some College (No Degree) - Philosophy/French
SUNY At Stony Brook, New York