Karla Granados Monjaras
Falls Church,VA
Summary
Dynamic Beauty Advisor with a proven track record at L’occitane, excelling in customer engagement and upselling strategies. Leveraged in-depth product knowledge to enhance client satisfaction and loyalty, resulting in increased sales revenue. Skilled in cash handling and fostering a welcoming environment, ensuring a memorable shopping experience for all customers.
Overview
2026
2026
years of professional experience
Work History
Beauty Advisor
L’occitane
04.2024 - Current
- Educated clients on product ingredients and benefits, promoting informed purchasing decisions and loyalty.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Starbucks Barista
Starbucks
2023 - 01.2025
- Prepared and served high-quality coffee beverages according to customer preferences.
- Maintained cleanliness and organization of workstations to promote efficiency.
- Operated espresso machines, grinders, and blenders in daily operations.
- Assisted customers with menu selections and ensured satisfaction with service.
- Handled cash register transactions accurately and efficiently during busy periods.
- Educated customers on various coffee blends and brewing methods available.
Server
Chima Steakhouse
2022 - 2023
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service standards.
- Processed orders accurately using point-of-sale system, ensuring efficient transactions.
- Implemented upselling techniques to promote specials and increase sales revenue.
- Served food and beverages promptly with focused attention to customer needs.
Education
George C Marshall High School
7731 Leesburg Pike Falls Church Va 2204305.2022
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Customer engagement
- Flexibility and adaptability
- Upselling strategies
- Sales expertise
- Retail experience
- Customer consultation
- Beauty trends
- Sales closing
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
L’occitane
04.2024 - Current
Starbucks Barista
Starbucks
2023 - 01.2025
Server
Chima Steakhouse
2022 - 2023
George C Marshall High School