Karla Hathaway
Carthage ,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Customer Service
Panola Self Storage
01.2020 - 09.2023
- Anticipated customers’ needs and delivered excellent customer service.
- Provided exceptional customer service, while addressing concerns, processing payments, renting units promptly and professionally.
- Developed a deep understanding of customer service principles and customer service best practices.
- Increased repeat business through exceptional customer service and built positive relationships with customers.
Customer Service Representative
Sitel
09.2017 - 08.2018
- Addressed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for the customers.
- Responded to customer requests for products, services, and company information.
- Addressed customer concerns while demonstrating empathy, and resolving problems.
Department Manager
Walmart
02.2007 - 07.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific products.
- Built relationships with customers to encourage repeat business.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Ashley Valley Adult Education
Vernal, UT04.2014
Skills
Customer Service
Cash Register Experience
Social media/Call Center Experience
Self Storage Experience
Empathy and problem solving
Timeline
Customer Service
Panola Self Storage
01.2020 - 09.2023
Customer Service Representative
Sitel
09.2017 - 08.2018
Department Manager
Walmart
02.2007 - 07.2009
High School Diploma -
Ashley Valley Adult Education
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