Karla Hernandez
Las Vegas,NV
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Surgery Scheduler
Desert Surgical Associates
02.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient care by conducting thorough pre-authorization assessments for medical procedures and services.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
Lead Medical Assistant/Team Leader, COVID-19 PCR Testing Site
National Retail LLC
01.2022 - 02.2023
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Documented patient information in EMR ( Experienced on Officeally, Carecloud, EPIC, Eclinicalworks)
- Enhanced safety standards with regular equipment maintenance and adherence to OSHA safety regulations.
Lead Medical Assistant
Choice Family Care
12.2019 - 01.2022
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Documented patient information in EMR and prepared paperwork for Physicians.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
Waitress
Dennys Restaurant/IHOP
07.2017 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
No Degree - Medical Assistant Program
Future Medical Training Center
Las Vegas, NV06.2019
High School Diploma -
Sierra Vista High School
Las Vegas, NV06.2017
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Specimens collection and processing
- Insurance Verification
- Medical supply inventory
- Fluent in Spanish, English
- Adaptable
- Surgery Schedule Coordination
Timeline
Medical Assistant/Surgery Scheduler
Desert Surgical Associates
02.2023 - Current
Lead Medical Assistant/Team Leader, COVID-19 PCR Testing Site
National Retail LLC
01.2022 - 02.2023
Lead Medical Assistant
Choice Family Care
12.2019 - 01.2022
Waitress
Dennys Restaurant/IHOP
07.2017 - 01.2019
No Degree - Medical Assistant Program
Future Medical Training Center
High School Diploma -
Sierra Vista High School
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