Karla Hernandez
Texas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Actium INC (Remote)
Austin, TX
11.2022 - Current
- Answered incoming calls promptly and in a courteous manner, addressing customer inquiries with accurate information.
- Handled escalated customer complaints using problem solving skills to resolve difficult situations quickly and efficiently.
- Recommended solutions based on an understanding of individual requirements.
Customer Service Specialist
MMC (Remote)
San Antonio, Texas
02.2017 - 11.2022
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Consulted with outside parties to resolve discrepancies and create expert solutions
- Took copayments and compiled daily financial records
- Generated monthly statements to check outstanding balances
- Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts
- Posted payments and adjusted balances to reflect new values
- Set up payment plans to help customers bring accounts current
- Monitored overdue accounts to track new payments and document continued issues.
Skills
- Complaint Resolution
- Customer Order Management
- Problem Resolution
- Telephone Etiquette
- Customer Relationship Management (CRM)
- Senior Leadership Support
- De-Escalation Techniques
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Specialist
Actium INC (Remote)
11.2022 - Current
Customer Service Specialist
MMC (Remote)
02.2017 - 11.2022
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