Karla Herrera
Truly Pizza
Mission Viejo,CA
2
Languages
7
years of professional experience
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Work History
Food Runner/Expo
1 Year 11 Months- Delivered food orders promptly while ensuring accuracy and presentation standards.
- Assisted kitchen staff by coordinating food preparation and service timelines effectively.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with servers to optimize order delivery and minimize wait times.
- Trained new food runners on operational procedures and customer service expectations.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
- Assisted in training new food runners, improving team efficiency and service quality.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted customers with carry-out service.
- Offered product samples, answered questions and helped customers find items.
Restaurant Hostess
2 Years- Greeted customers and escorted them to their tables.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Informed kitchen staff of any special orders or dietary restrictions.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided menus and answered questions about menu items and specials.
- Assisted with setting up banquet rooms for special events.
- Performed opening and closing duties such as restocking supplies and cleaning work areas
Teacher's Assistant
9 Months- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
- Monitored student progress, providing feedback and support as needed.
- Observed student performance in order to assess progress towards academic goals.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Coordinated daily tasks between teachers and other staff members.
- Collaborated with colleagues to develop instructional plans that meet individual student needs.
- Facilitated small group instruction and activities for students of varying abilities.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
Cashier
2 Months- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Collected payments and provided accurate change.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
Education
High School Diploma
Skills
Menu Memorization
Food inspection
High-volume dining
Table setting arrangements
Reservations Coordination
Supply Restocking
Greeting guests
Active Learning
Server Support
Customer Service
Table Bussing
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Food Runner/Expo
Truly Pizza
09.2024 - CurrentRead More
Restaurant Hostess
Rancho Capistrano Winery
08.2022 - 08.2024Read More
Teacher's Assistant
YMCA or Orange County
09.2021 - 06.2022Read More
Cashier
Souplantation & Sweet Tomatoes
01.2020 - 03.2020Read More
San Juan Hills High School
High School Diploma
Read More