Karla Ibarra
Phoenix,AZ
Summary
Dynamic Office Co-Manager at Kory Mercantile Co, adept at enhancing customer satisfaction and driving sales through strategic marketing initiatives. Skilled in inventory control and conflict resolution, I excel in team leadership and staff development, consistently achieving business goals while fostering a collaborative work environment.
Professional with robust experience in car rental industry, skilled in customer service, sales, and account management. Known for strong collaboration, adaptability to changing situations, and achieving results. Expertise includes handling reservations, managing fleet inventory, and resolving customer issues efficiently, while meeting sales goals. Reliable and proactive, ensuring smooth operations and high customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Car Rental Agent
NU Car Rentals
Phoenix, AZ
10.2024 - Current
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
Office Co Manager
Kory Mercantile Co
Nogales, AZ
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Oversaw financial operations efficiently.
Crew Member
McDonald's
Nogales, AZ
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Administrative Secretary
XC Document Services LLC
Nogales, AZ
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Responded to inquiries from callers seeking information.
- Rendered accurate translations during verbal exchanges and textual content.
Skills
- Staff management
- Contract negotiation
- Marketing management
- Leasing and sales
- Team leadership
- Customer service
- Staff development
- Business development
- Staff training and development
- Decision-making
- Strategic planning
- Policy implementation
- Project planning
- Time management
- Performance management
- Negotiation
- Goal setting
- Salesforce management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Car Rental Agent
NU Car Rentals
10.2024 - Current
Office Co Manager
Kory Mercantile Co
Crew Member
McDonald's
Administrative Secretary
XC Document Services LLC