Karla John

• Communicated effectively with dispatch regarding route changes and passenger needs.
• Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
• Conducted pre-trip inspections to ensure vehicle safety and compliance.
• Maintained safe driving habits to protect property and general public on roadways.
• Followed traffic laws and regulations while ensuring timely service delivery.
• Assisted passengers with boarding and alighting from the bus.
• Supported passengers by providing information about schedules and connections.
• Supported riders with disabilities by operating transportation assistance equipment.
• Collected fares using electronic fare collection systems or other methods as required.
• Responded appropriately to emergency situations such as medical emergencies or passenger disputes.
• Collected fares using electronic fare collection systems.
• Collaborated with colleagues to enhance overall transit operations efficiency.
• Studied and adhered to regulations, policies, and procedures for bus operation and passenger transportation.

• Coordinated daily operations to ensure efficient customer service and product availability.
• Managed customer service inquiries and complaints in a timely manner.
• Addressed customer inquiries and resolved issues to improve satisfaction levels.
• Managed inventory levels and conducted regular stock audits to maintain accuracy.
• Developed staff schedules to optimize workforce efficiency during peak hours.
• Assisted in training new staff on company policies and procedures.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Monitored cash register operations for accuracy and compliance with company standards.
• Coordinated with other departments to ensure smooth flow of operations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Contributed to operations in the laundry room and kitchen.