Karla Jones

• Provided medication and other healthcare products to customers accurately and efficiently.
• Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
• Verified accuracy of patient information on prescription orders.
• Processed third-party insurance claims for reimbursement of pharmaceuticals. Processed Prior Authorizations through CMM, while conversing with patients,doctors offices,and insurance companies. Worked resolving claims for Idaho and Oregon Medicaid.
• Performed administrative duties such as filing, data entry, answering phones.
• Conducted compliance packaging of prescribed medications into unit dose containers.
• Assisted patients in understanding their medication instructions and usage directions.
• Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
• Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
• Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
• Checked expiration dates on drug products prior to dispensing them to customers.
• Adhered to monthly out of date policies and returns.
• Answered questions from customers regarding insurance coverage eligibility requirements.
• Entered patient profile information into computer systems accurately and completely.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.

• Customer service, cashiering, data entry, counting, filling, labeling prescriptions, phones, insurance billing, processing Prior Authorizations. Worked with Idaho and Oregon Medicaid to resolve billing issues. Received and put away drug orders. Inventory control, out of date medications.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained schedule and organized vaccination clinics for assisted living and other facilities.

Preformed excellent customer service and pharmacy service to many savon pharmacies in Nampa, Boise areas.

• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Provided customer service to patients by answering questions about medications and health-related topics.
• Managed filing of prescriptions, both electronically and manually.
• Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
• Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
• Verified accuracy of medication labels before they were dispensed to customers.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.