Karla Lamas
Stanton ,Ca
Summary
Proven Front Office Assistant with a track record of enhancing customer satisfaction and streamlining operations at Hoag Medical Group. Skilled in insurance verification and exhibiting professional maturity, adept at managing multi-line phone systems and improving administrative efficiency. Achieved significant improvements in appointment setting and patient charting accuracy. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
11
11
years of professional experience
Work History
Front Office Assistant
Advanced Center for Urology
Garden Grove, CA
03.2021 - Current
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Front Office Assistant
Hoag Medical Group
Newport Beach, CA
04.2018 - 09.2020
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Contributed to positive first impression of office by greeting visitors warmly and professionally.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Front Office Assistant
Pacific Women's Ob-gyn Medical Group
Newport Beach, CA
08.2013 - 04.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
Education
Medical Assistant - Medical Assisting
Everest College - Anaheim
Anaheim, CA06.2008
Skills
- Scheduling appointments
- Administrative Skills
- Reception duties
- Appointment Setting
- Patient Charting
- Insurance Verification
Languages
Spanish
Native or Bilingual
Timeline
Front Office Assistant
Advanced Center for Urology
03.2021 - Current
Front Office Assistant
Hoag Medical Group
04.2018 - 09.2020
Front Office Assistant
Pacific Women's Ob-gyn Medical Group
08.2013 - 04.2018
Medical Assistant - Medical Assisting
Everest College - Anaheim