Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Leal

Dallas

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

10
10
years of professional experience

Work History

General Manager

Excel Fitness
09.2023 - Current
  • Recruited, hired, and trained team members, working to establish key internal functions and outline scope of position.
  • Develop training programs to enhance employee skills in areas such as customer service, cleanness, and meeting the company's goals.
  • Resolved customer complaints effectively to maintain high levels of customer satisfaction.
  • Mentored and coached team members to enhance their skills and career growth
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Assistant Manager

Excel Fitness
03.2022 - 09.2023
  • New club opening, use organization and time management skills in order to ensure a smooth and effective club opening.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maximized efficiency by coaching and mentoring team members on management expectations and company procedures.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow.


Teacher Assistant

Head Start
09.2021 - 03.2022
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
  • Contributed to the development of curriculum materials, aligning content with state standards and educational objectives.
  • Support each child’s social, emotional and intellectual growth and development

Customer Service/Shift Leader

T.C.B.Y
03.2015 - 09.2021
  • Assisted customers with a warm and professional attitude.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Improved team performance with regular coaching and feedback sessions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate's degree - Earth Science

Eastfield College
Dallas, TX
04.2019

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Time management
  • Inventory control
  • Facility management
  • Customer relations

Timeline

General Manager

Excel Fitness
09.2023 - Current

Assistant Manager

Excel Fitness
03.2022 - 09.2023

Teacher Assistant

Head Start
09.2021 - 03.2022

Customer Service/Shift Leader

T.C.B.Y
03.2015 - 09.2021

Associate's degree - Earth Science

Eastfield College

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Karla Leal