Karla Leon
Shelbyville,TN
Summary
Dynamic manager with a proven track record at Imperial Ice Jewelry, excelling in team leadership and customer service. Enhanced operational efficiency through strategic training programs and effective inventory management, achieving significant cost savings. Adept at fostering collaboration and driving performance, while maintaining a positive work environment.
Overview
5
5
years of professional experience
Work History
Manager
Imperial Ice Jewelry
Mufreesboro
01.2023 - 12.2024
- Supervised daily operations to ensure efficient workflow and high-quality standards.
- Developed and implemented training programs for staff to enhance product knowledge and customer service skills.
- Analyzed sales data to identify trends, driving inventory management and merchandising strategies.
- Coordinated with suppliers to optimize product sourcing and maintain competitive pricing.
- Led strategic initiatives to improve team performance and operational efficiency across departments.
- Cultivated strong relationships with key stakeholders, enhancing collaboration and communication efforts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Cleaning Manager
MMC
Murfreesboro, TN
03.2020 - 07.2023
- Supervised daily cleaning operations to ensure adherence to safety and quality standards.
- Trained and mentored team members on effective cleaning techniques and equipment usage.
- Implemented efficient scheduling systems to optimize staff productivity and workflow.
- Conducted regular inspections to maintain cleanliness and identify areas for improvement.
- Developed training materials for new hires, enhancing onboarding processes and team performance.
- Collaborated with management to establish cleaning protocols that improved client satisfaction rates.
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Led initiatives to streamline cleaning processes, resulting in improved operational efficiency.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Optimized inventory management with proactive ordering of supplies based on usage trends and budgetary constraints.
Education
Nursing
Tcat-Shelbyville
Shelbyville, TNHigh School Diploma -
Shelbyville Central High School
Shelbyville, TN05.2019
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Verbal and written communication
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Computer skills
Teamwork and collaboration
Positive attitude
Adaptability and flexibility
Multitasking
Multitasking Abilities
Staff training
MS office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Imperial Ice Jewelry
01.2023 - 12.2024
Cleaning Manager
MMC
03.2020 - 07.2023
Nursing
Tcat-Shelbyville
High School Diploma -
Shelbyville Central High School