Karla Lezama
Knott’s Berry Farm, Buena Park
Pico Rivera,CA
1
Language
4
years of professional experience
Developed leadership and strategic planning skills in collaborative and dynamic environment, looking to transition into new field. Demonstrates strong capabilities in team coordination and process improvement. Aims to leverage these skills to contribute effectively in new role.
Work History
Office Team Lead
3 Months- Oversaw daily office functions, ensuring compliance with company policies and regulatory requirements to maintain operational integrity.
- Coordinated with Human Resources and Records on associate terminations and file management.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Ride Operations Office Assistant
1 Year 4 Months- Managed front desk operations, providing customer service to guests, associates, and other departments with concerns.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Improved data accuracy, entering and updating records in database such as excel, outlook, and access.
Ride Operator
3 Years 6 Months- Enforced safety procedures and provided clear instructions to enhance rider experience and ensure safe operations.
- Demonstrated professionalism and enthusiasm while managing challenging work conditions to support team morale and rider satisfaction.
Retail Sales Associate
4 Months- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Processed returns and exchanges, effectively resolving customer issues while ensuring compliance with company policy.
Education
Associate in Science - Aviation
Skills
Administrative support
Data Entry
Customer Service
Office management
Data Management
Conflict resolution
Initiative taking
Languages
Spanish
Native or Bilingual
Timeline
Office Team Lead
Knott’s Soak City, Buena Park
05.2026 - CurrentRead More
Ride Operations Office Assistant
Knott’s Berry Farm, Buena Park
04.2025 - CurrentRead More
Ride Operator
Knott’s Berry Farm, Buena Park
02.2023 - CurrentRead More
Retail Sales Associate
American Eagle Outfitters Inc., Cerritos
10.2022 - 02.2023Read More
Cypress College
Associate in Science from Aviation
Read More
Flight Time Summary
Total Time: 5 hours conducted by a CFI