KARLA LEZAMA
Knott's Berry Farm
Pico Rivera,CA
4
years of professional experience
Recent graduate with strong communication skills and 4 years of customer service experience. Seeking a position with Alaska Airlines to further enhance my safety skills and provide passengers with a positive attitude to have a sauperb experience.
Work History
Ride Operations Office Assistant
1 Year 6 Months- Managed front desk operations, delivering customer service to guests, associates, and departments, addressing inquiries and concerns.
- Ensured confidentiality of sensitive information while performing administrative tasks, safeguarding data integrity.
- Enhanced data accuracy by entering and updating records in databases including Excel, Outlook, and Access.
Ride Operator
3 Years 8 Months- Enforced safety procedures and provided clear instructions, ensuring safe operations and enhancing rider experience.
- Demonstrated professionalism and enthusiasm under challenging conditions, boosting team morale and enhancing rider satisfaction.
- Secured restraint devices and verified rider readiness before dispatching attractions.
- Guided guests through queue lines, height requirements, and boarding procedures.
Office Team Lead
4 Months- Oversaw daily office functions, ensuring compliance with company policies and regulatory requirements, which upheld operational integrity.
- Coordinated with Human Resources and Records on associate terminations and file management to support organizational efficiency.
- Managed schedules, processed time off requests, and arranged coverage for short shifts to maintain workflow continuity.
Retail Sales Associate
4 Months- Guided customers through purchases, locating items, and enrolling in reward programs to improve overall shopping experience.
- Resolved customer issues by processing returns and exchanges in compliance with company policy, ensuring customer satisfaction.
Education
Associate in Science - Aviation
Skills
Administrative Support
Schedule Flexibility
Customer Service
Office Management
Safety Operations
Adaptability
Training/Leadership
Bilingual: English and Spanish
CPR Certified
FLIGHT TIME SUMMARY
Total Time: 5 hours conducted with a CFI
Timeline
Office Team Lead
Knott's Soak City
05.2026 - 09.2026Read More
Ride Operations Office Assistant
Knott's Berry Farm
04.2025 - CurrentRead More
Ride Operator
Knott's Berry Farm
02.2023 - CurrentRead More
Retail Sales Associate
American Eagle Outfitters Inc.
10.2022 - 02.2023Read More
Cypress College
Associate in Science from Aviation
Read More