Karla Lopez
Crystal Beach,TX
Summary
Dynamic Office Manager with a proven track record at Jose's Cantina, excelling in office administration and customer relationship management. Expert in document organization and billing, I enhanced operational efficiency and maintained impeccable office standards, ensuring timely procurement and effective communication across departments. Committed to fostering positive client interactions and team collaboration.
Overview
5
5
years of professional experience
Work History
Office Manager
Jose's Cantina
Crystal Beach, Texas
09.2022 - Current
- Managed office supplies inventory and ensured timely procurement of materials.
- Coordinated scheduling and maintained calendars for team members and executives.
- Assisted in onboarding new staff by preparing necessary documentation and resources.
- Developed filing systems to organize documents for easy access and retrieval.
- Facilitated communication between departments to streamline daily operations effectively.
- Responded to inquiries from clients and vendors, providing timely assistance as needed.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Assisted in resolving customer complaints to maintain satisfaction levels.
- Tracked daily sales figures and reported them to management on a regular basis.
- Performed cash register functions accurately and efficiently.
Office Manager
Steve's Landing Restaurant
Crystal Beach, Texas
04.2021 - 05.2022
- Managed office supplies inventory and ensured timely procurement of materials.
- Coordinated scheduling and maintained calendars for team members and executives.
- Assisted in onboarding new staff by preparing necessary documentation and resources.
- Facilitated communication between departments to streamline daily operations effectively.
- Responded to inquiries from clients and vendors, providing timely assistance as needed.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer complaints or answered customers' questions.
Server Shift Leader
Joses Cantina
Crystal Beach, Texas
04.2020 - 03.2021
- Supervised team members during busy shifts for efficient service delivery.
- Trained new servers on menu items and customer service standards.
- Managed customer orders and ensured timely food and beverage delivery.
- Implemented daily cleaning procedures to uphold health and safety standards.
- Communicated daily specials and promotions to enhance guest dining experience.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
Education
Nursing
Galveston College
Galveston, TXSkills
- Office administration
- Scheduling coordination
- Document organization
- Accounts payable
- Customer relationship management
- Attention to detail
- Billing
Timeline
Office Manager
Jose's Cantina
09.2022 - Current
Office Manager
Steve's Landing Restaurant
04.2021 - 05.2022
Server Shift Leader
Joses Cantina
04.2020 - 03.2021
Nursing
Galveston College