Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Mace

McArthur,OH

Summary

Dynamic Patient Account Representative with proven expertise at RSI in insurance processing and billing management. Adept at resolving complex billing issues while delivering exceptional patient care. Strong communicator with a keen understanding of medical terminology and health information privacy, ensuring efficient operations and minimized claim denials.

Professional with proven expertise in patient account management and revenue cycle operations. Adept at resolving billing issues, ensuring accurate financial records, and maintaining compliance with healthcare regulations. Strong focus on team collaboration and achieving results, with flexible approach to adapting to changing needs. Known for excellent communication, problem-solving skills, and commitment to patient satisfaction.

Overview

9
9
years of professional experience

Work History

Patient Account Representative

RSI
07.2024 - 04.2025
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.

Medical Assistant

Adena Regional Medical Center
12.2015 - 07.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed EKG's
  • Dropped charges for device reports

Education

Associate of Applied Science -

University of Rio Grande
Rio Grande, OH
05-2025

Certification - Medical Assistant

Tri County Adult Career Center
Nelsonville, OH
05-2008

Skills

  • Health information privacy
  • Insurance processing
  • Billing management
  • Medical Billing Understanding
  • Data entry proficiency
  • Medical terminology knowledge
  • Verbal and written communication
  • Medical terminology
  • Payment processing
  • Hospital operations
  • Administrative support
  • Coding
  • Collections experience
  • Patient care
  • Physicians' orders
  • Insurance company communication
  • Pleasant telephone demeanor

Timeline

Patient Account Representative

RSI
07.2024 - 04.2025

Medical Assistant

Adena Regional Medical Center
12.2015 - 07.2024

Associate of Applied Science -

University of Rio Grande

Certification - Medical Assistant

Tri County Adult Career Center
Karla Mace