Karla Manzo
Groves,TX
Summary
Driven professional with a strong work ethic and exceptional customer service skills, honed at El Viejo Tony Bar & Grill and other establishments. Fluent in English and Spanish, excels in guest engagement and efficient cash handling. Proven ability to enhance customer satisfaction and streamline operations, demonstrating significant multitasking capabilities and a collaborative approach.
Overview
10
10
years of professional experience
Work History
Server/Cashier/Bartender
El Viejo Tony Bar & Grill
2024.09 - Current
Server
Tequilas Mexican Restaurant
2014.06 - 2016.09
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Administrative Assistant
Hillcrest Elementary School Pta
2014.08 - 2015.06
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Lamar State College- Port Arthur
Port Arthur, TXSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
• Bilingual (English and Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Server/Cashier/Bartender
El Viejo Tony Bar & Grill
2024.09 - Current
Administrative Assistant
Hillcrest Elementary School Pta
2014.08 - 2015.06
Server
Tequilas Mexican Restaurant
2014.06 - 2016.09
Lamar State College- Port Arthur
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