Paris Johnson
Marietta,GA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at The Cheesecake Factory. Proven track record in sales expertise and relationship management, consistently exceeding performance goals. Adept at fostering client loyalty through personalized service and effective communication, driving repeat business and enhancing guest satisfaction. Looking to expand and transition into a full time Insurance Agent.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Bartender/Hostess/Cashier Team Lead
The Cheesecake Factory
04.2015 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Insurance Agent
Senior Life Insurance Company
06.2024 - 09.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among new and existing client base.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Education
High School Diploma -
Potomac Senior High School
Woodbridge, VA06-2014
Skills
- Exceptional customer service
- Sales expertise
- Strong work ethic
- Guest engagement
- Memory retention
- Team collaboration
- Performance improvement
- Suggestive selling
- Relationship management
- Task prioritization
Certification
- Georgia Life Agent - June 2023
Timeline
Insurance Agent
Senior Life Insurance Company
06.2024 - 09.2024
Server/Bartender/Hostess/Cashier Team Lead
The Cheesecake Factory
04.2015 - Current
High School Diploma -
Potomac Senior High School
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