Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Martinez

Plainfield

Summary

Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.

Also prepared for role in package handling. Known for reliable performance in sorting, loading, and ensuring accurate delivery of packages. Focuses on team collaboration and adaptability to meet dynamic operational needs. Demonstrates strong organizational skills and effective communication abilities.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

7
7
years of professional experience

Work History

Package Handler

FedEx:Ground
10.2021 - Current
  • Sorted and labeled packages accurately for streamlined distribution processes.
  • Maintained cleanliness and organization of work area for safety compliance.
  • Assisted team members in loading and unloading shipments, ensuring timely processing.
  • Learned and followed safety protocols to minimize workplace hazards.
  • Collaborated with peers to improve workflow efficiency during peak times.
  • Adapted quickly to changing tasks in a fast-paced environment while meeting deadlines.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.

Dental Receptionist

Bright Smiles Dental Care
09.2022 - 06.2025
  • Managed patient scheduling and appointment confirmations to optimize clinic workflow.
  • Coordinated insurance verification processes, ensuring accurate patient coverage information.
  • Developed and maintained organized patient records using electronic health record systems.
  • Assisted in front desk operations, enhancing customer service experience for patients and visitors.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Helped patients complete necessary medical forms and documentation.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Cashier

Cava Grill
12.2018 - 05.2020
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Assisted customers with inquiries, providing product information and recommendations.
  • Managed cash register operations, ensuring balanced cash drawers at shift end.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

No Degree - Criminal Justice

Union County College
Cranford, NJ
12-2025

Plainfield High School
Plainfield, NJ
06-2020

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Stacking packages
  • Truck loading and unloading
  • Physical strength and stamina
  • Appointment scheduling
  • Dental terminology
  • Punctual and reliable
  • Payment processing
  • Insurance verification
  • HIPAA compliance
  • Patient documentation
  • Data entry
  • Customer service
  • Patience and empathy
  • Work ethic and integrity
  • Time management skills
  • Cash handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Dental Receptionist

Bright Smiles Dental Care
09.2022 - 06.2025

Package Handler

FedEx:Ground
10.2021 - Current

Cashier

Cava Grill
12.2018 - 05.2020

No Degree - Criminal Justice

Union County College

Plainfield High School

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