Karla Martinez Morales
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with years of experience helping customers with resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
6
6
years of professional experience
Work History
Tax Resolution Associate
2020 tax resolution
Broomfield , CO
05.2023 - Current
- Speak with prospective clients and explain our services
- Follow up with prospects via email, phone calls and other forms of communication to add them to the sales pipeline
Delivery Driver
Door Dash
09.2021 - 05.2024
- Carefully plan best routes for fast & successful deliveries
Stylist
Express
11.2019 - 08.2021
- Kept detailed track of sales and customer information in company system
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines
- Greeted customers and provided product advice to increase sales.
Sales Lead
NY & Company
07.2019 - 08.2021
- Selected correct products based on customer needs, product specifications.
Sales Associate
Forever 21
06.2018 - 08.2019
- Selected correct products based on customer needs, product specifications.
Education
Bachelor of Science - Business Management
Metropolitan State University of Denver
05.2023
Associate of Arts - Business
Community College of Denver
05.2020
Skills
- Adapt to diverse groups
- Relationship Building
- Bilingual (Spanish Speaking)
- Management Support
- Customer Service
- Complex Problem-Solving
- Attention to Detail
- Client Engagement
- Sales Techniques
- Flexible Schedule
- Performance Improvement
Timeline
Tax Resolution Associate
2020 tax resolution
05.2023 - Current
Delivery Driver
Door Dash
09.2021 - 05.2024
Stylist
Express
11.2019 - 08.2021
Sales Lead
NY & Company
07.2019 - 08.2021
Sales Associate
Forever 21
06.2018 - 08.2019
Bachelor of Science - Business Management
Metropolitan State University of Denver
Associate of Arts - Business
Community College of Denver
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