Karla Medina Izaguirre
Houston,TX
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Goal-driven Service Manager offering over 10 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
10
10
years of professional experience
Work History
Enviromental Service Operations Manager
Crothall Healthcare Environmental Services
Houston, TX
04.2023 - 01.2024
Assistant Rooms Operation Manager
Marriott Marquis
Houston , TX
07.2022 - 03.2023
Assistant Rooms Operation Manager
JW Marriott by The Galleria
Houston, TX
12.2021 - 12.2022
Houskeeping Supervisor
JW Marriott by The Galleria
Houston, TX
02.2014 - 11.2021
- Hired and onboarded team members to meet immediate and expected demand.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
Education
GED -
Online
Houston TX11-2024
Skills
- Workforce Planning
- Operational Efficiency
- Incident Management
- Service Delivery
- Microsoft
- Proficient in BMA, Kronos, SalesForce
- New Employee Hiring
- Staff Supervision
Languages
English
Limited
Spanish
Professional
References
References available upon request.
Timeline
Enviromental Service Operations Manager
Crothall Healthcare Environmental Services
04.2023 - 01.2024
Assistant Rooms Operation Manager
Marriott Marquis
07.2022 - 03.2023
Assistant Rooms Operation Manager
JW Marriott by The Galleria
12.2021 - 12.2022
Houskeeping Supervisor
JW Marriott by The Galleria
02.2014 - 11.2021
GED -
Online
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