Summary
Overview
Work History
Education
Skills
Certification
Core Competencies
Timeline
Generic

Karla Mendez

Bilingual Operations Leader | Team Development & Process Optimization
Nashua

Summary

Bilingual (English/Spanish) Operations Leader with 5+ years of experience in team leadership, process optimization, and operational excellence. Proven ability to develop high-performing teams, implement structured systems, and drive results in fast-paced environments. Passionate about fostering positive organizational culture, mentoring employees, and delivering high-quality service.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Operations Manager

DYNAMIC DRYWALL LLC
08.2022 - Current
  • Lead daily operations, ensuring workflow efficiency, timely project completion, and adherence to quality standards.
  • Train and mentor employees, fostering a culture of accountability and continuous improvement.
  • Coordinate cross-functional teams to optimize schedules, resolve issues, and meet client expectations.
  • Develop and implement operational systems to streamline processes and enhance productivity.
  • Adjusted title to better reflect leadership role
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Executive Assistant / Operations Coordinator

LEMAITRE VASCULAR
07.2019 - 08.2022
  • Managed executive schedules, communications, and operational workflows, supporting strategic decision-making.
  • Conducted process improvement initiatives, reducing inefficiencies by 20% through data analysis and system updates.
  • Collaborated with leadership to implement training programs and performance metrics for staff development.
  • Emphasized operational aspects
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Education

Bachelor of Business Administration (BBA) - Project Management

Southern New Hampshire University
Manchester, NH

Associate Degree - Business Administration & Management

Nashua Community College
Nashua, NH

Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Google Workspace

Scheduling & Workforce Management Software

Data Analysis & Reporting

Operations management

Problem-solving

Customer service

Performance monitoring

Certification

National Society of Leadership and Success (NSLS)

Core Competencies

  • Team Leadership & Development
  • Operational Efficiency & Process Improvement
  • Bilingual Communication (Spanish/English)
  • Training & Performance Management
  • Detail-Oriented & Systematic Problem-Solving
  • Stakeholder & Client Relations
  • Scheduling & Workforce Coordination
  • Compliance & Quality Assurance

Timeline

Operations Manager

DYNAMIC DRYWALL LLC
08.2022 - Current

Executive Assistant / Operations Coordinator

LEMAITRE VASCULAR
07.2019 - 08.2022

Associate Degree - Business Administration & Management

Nashua Community College

Bachelor of Business Administration (BBA) - Project Management

Southern New Hampshire University

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Karla MendezBilingual Operations Leader | Team Development & Process Optimization
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